My last order arrived in 2! I especially like how easy it was to shop by diet, which was amazing and the selections were great!The reason for the 4-star was the shipping. Thrive Market is a membership-based grocery delivery website with organic options. Rarely do you come across companies that have really great customer service but thrive is one of those. Thrive Market Reviews. Not only is this highly unethical and fraudulent, I am fairly certain it is illegal. Let’s get the negative stuff out of the way first. I also checked the Better Business Bureau (BBB) website and found there were 454 complaints about Thrive. That’s above and beyond- Thrive Market … Thrive Market Cost: Thrive Market does have a membership cost, but I think it pretty much pays for itself if you use it at least once a month. Excited to get started. My shipment was three days late, and possibly lost. 1,961 reviews for Thrive Market, 4.1 stars: 'Thrive has almost all of the brands and products I buy regularly. Thrive Market Reviews, gives access to consumer reviews and wholesome foods and products at everyday wholesale prices, I received my box today and an item had been damaged and powder was every where. I'd give 10 stars is I could. Products were constantly out of stock and not restocked in a timely manner. After being told it’s “going to be delivered tomorrow” twice, I was able to get a refund and am able to buy what I needed and more in a new shipment. They also have conquered their bad reputation with the subscription model by giving you a heads up when the trial period is coming to an end. © 2021 Trustpilot, Inc. All rights reserved. The only items you cannot order from them is fresh produce. We’re seniors, a retired couple. I contacted thrive about this and my concern was met with a friendly attitude and the issue was resolved without needing to re-explain the situation. I had an issue with a bag of sea salt when I opened my last order... Hole in bag which spilled out most of the contents. We used to love Thrive. When COVID hit, we were comforted knowing we had the Thrive service to rely on. I will definitely be back soon! While I did have a few products damaged upon arrival on occasion, they were easy to work with and great with returns and refunds. We're so sorry to hear you did not have a great Thrive Market experience. Healthy Living Made Easy Get the highest quality, healthy and sustainable products delivered at member-only prices. They ship free for orders over $50 and they offer memberships to people with low income. We're so sorry for any trouble you had redeeming your discount, Natalie! Representative was helpful and provided great service. I love Thrive and all they offer! Thrive stands by their products acknowledge that rare mishaps occur, and provides solutions to their customers in a timely and efficient manner. They call it Thrive Gives. Thrive Market Member of Years! Buy food online at Thrive Market. I chatted with a representative and they very quickly solved the problem, no issues. My last order had a jar of olives that had gotten crushed in transit. Not only did they resolve my inquiry, but made sure I was completely satisfied and all of my questions / concerns resolved before the chat ended. Thrive Market ROCKS!! No complaints except for MY letting TMkt goodies run too low & run out. boxes, Alaska, Hawaii, Puerto Rico, or Canada… I know I personally would spend at least $5 a month just in gas driving to/from the grocery store, and that doesn’t even factor in the money you save due to the low cost/sales on Thrive. I order and pay (they don’t give me free stuff) once a month because Thrive Market reliably has the high quality food that I want to feed my family and offers the convenience of online shipping plus great prices.. Lisa Peterson blinn says. Thrive market provides touchless, contactless pickup of groceries, food and supplies to our front door. Shopping around Thrive was a great experience. Product was damaged during shipping. If you’re not familiar with Thrive Market, it’s a membership-based website that can help you save money on your favorite organic products so you’ll never have to pay retail prices again. I returned from Dr. appointments by 9A & was thrilled to see Autoship was already captured my order. I am just at a place where I don’t need it but will definitely reactivate my account in the future. No complaints about the customer service. Thrive Market currently ships to all residential and commercial addresses in the Contiguous U.S. We do not currently ship to P.O. Everything is wrapped so diligently. Since CoVid-19 it’s the first time we’ve needed to rely on food delivery service to our home. We tried to be patient as we were all navigating difficult times but the bumps became too big for us to overcome. Received two items that were damaged. Excellent company and products. Cheaper prices than WFs. We receive excellent customer service to resolve any issue that comes up. In the past, my time of ordering varied the delivery by 1-4 days. Recently I didn’t receive an order that was confirmed delivered. Due to a spike in demand, some items are sold out. I had questions about my account and was treated kindly, professionally, and respectfully. BEWARE! I had glass break in my package and they fixed the solution. It’s like an online Whole Foods. © 2021 Trustpilot, Inc. All rights reserved. 92 reviews from Thrive Market employees about Thrive Market culture, salaries, benefits, work-life balance, management, job security, and more. | Read 21-40 Reviews out of 1,905 It was immediately rectified w a credit to my account. Chatted with a customer rep. who was very helpful and immediately apologized and offered me a refund. Very helpful to order pantry items at a discount price without going to the store during the pandemic. They replaced it for free ($70 order). An item I ordered arrived damaged, I contacted customer care if it’s on the chat application and they resolve my issue expediently also process the refund within the same day so I can replace the object. August 18, 2020 at 1:17 PM. Thrive Market is essentially a full-service online grocer that can provide most of your needs in one trip/delivery. My package arrived damaged with items that had leaked. Customer service was quick to fix this issue and issued a refund for the damaged goods. 145 Thrive Market reviews. I tried to make a purchase and they would not honor the credit I was offered when I signed up.Note: thrive market responded to this, their customer service told me they would not assist me which was why I thought I should share my feedback with prospective customers. I would definitely recommend if you have the budget. Excellent service and efficiency! Their home brand products were great quality and though not always cheaper, the convenience and variety of products made up for it. Here we give you a quick review on the retailer based on their offerings, service and first-hand experience to help you make an informed decision. If only I had 100 friends, I could earn $2,500. Do you agree with Thrive Market’s star rating? I have never had a problem. Then I discovered that I could get a 30 day free trial before committing to the … Thrive Market matches every paid Thrive Market membership with a free membership for someone in need. The food is great. How can you top that?? Unfortunately, this was not the case. Online discount markets are rapidly growing in popularity, due to their convenience. I received my recent Thrive Market order and the box was opened/damaged and no longer sealed. Overall, Thrive Market is a super affordable and pretty quick way to get nutritious healthier convenient food delivered to your door. Great variety of interesting products. They have a yearly fee but with each membership, they donate one membership to a family in need. A free inside look at company reviews and salaries posted anonymously by employees. Only the latest review will count in the company's TrustScore. I already pay for both an Amazon Prime membership and a Costco membership and really didn’t want to get “suckered” into another one (nor did I want to give up either of those memberships!). Check out what 1,668 people have written so far, and share your own experience. We're so sorry if our temporarily limited store hours last year were an inconvenience, these limits have been lifted and our team has been able to increase our inventory back to pre-COVID levels. TOO GOOD TO BE TRUE! Here's my experience and how I saved more than $100 on my first order. Do you agree with Thrive Market’s star rating? I contacted customer service quickly and they promptly submitted my order again and it will be shipped out quickly. Super friendly staff, very easy to get a hold of, professional and strive to go above and beyond. I chatted online with them and now have a refund to get a new one. Thrive Market had a total of 190 reviews on the site with an average rating of 4.29 out of 5. They also offer great deals on price discounts, free shipping at certain levels, Thrive cash and discounted prices compared to what I would pay if I went into my local grocery store. Given this fact, I was quite eager to let people in on what it is all about with this Thrive Market Review. Not only did they resolve my inquiry, but made sure I was completely satisfied and all of my questions / concerns resolved before the chat ended. So excited about finding Thrive a few months ago. Called about an issue with my order. Thrive market is a website that sells organic and healthy foods at lower prices than a grocery store. Thrive Market is diverse, provides amazing opportunities to grow within the company, effective communication between departments, has an amazing mission, plus great people. Hope your experience is better but BUYER BEWARE. As a result, Thrive lost our patronage as well as our families’ for good. There was a good selection. Great Customer Service, Great Products, GREAT Company. All of the ones I looked through were marked “resolved” or “answered.” However, we're working hard to get things back in stock. Thrive Mkt (and Wesley) made it right quickly and easily. ... Just a note to your Canadian fans. Do you agree with Thrive Market’s star rating? Then they got so backed up, they stopped taking orders altogether (for at least 4-6 weeks as I recall). | Read 2,241-2,260 Reviews out of 2,355 Was offered an immediate resolve.The quick response and generous refund was very appreciated. Thrive Market sells healthy food at 25%-50% cheaper than other stores all year. Easy to use and awesome products and fast! In full disclosure, I’ve been a regular customer of Thrive Market for years and recently they became a sponsor of this website. Read my Thrive Market review and save an extra 20% on your first three orders! I am blown away by Thrive Market’s customer service. Thrive Market is an online grocery store that offers natural and organic foods, household items, hygiene products, make-up, along with other items at comparable prices you’d find at your local grocery store. ❤️. They even offered me a special deal to keep my membership, but I declined. I will say this right up-front – I love Thrive Market – they carry wonderful products, and I get pretty excited about saving so much money on healthy food and other items. We love Thrive. | Read 21-40 Reviews out of 1,668 I decided on holding off on renewing and I was very easily able to have my money refunded. When a couple things in my latest thrive order were delivered damaged, they were quick to get back with me and to make things right! Thrive Market Review: is the place to shop for your healthy and organic groceries. The situation was handled professionally and efficiently. They are one of the best! Thrive Market Review. However, instead of processing our cancellation, they found and charged a card that had been linked to our account several months prior. Get the best healthy groceries delivered to you, and save up to 50%. I was not rushed, and they constantly kept me informed when they needed to review things. 7,720 talking about this. Thrive Market Review: Disadvantages Membership Fee. Thrive has so many products at affordable prices. Read on for a thorough Thrive Market review covering membership basics, key features, and pros and cons of the site. 144 likes. The Thrive Patch is a weight loss plaster claimed to aid weight loss and offer other health benefits. Great variety of quality products at great prices with an outstanding customer service available 24/7. Our Member Services team would be happy to help with that; you can live chat with them on the website, send an email to help@thrivemarket.com, or give us a call at (866) 419-2174. I felt like shipping took too long (9 days...just my opinion). It's kind of like Costco or Sam's Club, but for healthy food. I appreciate how effortless it was and how friendly your customer service representative was. Great service with nice and real people. I received a box with broken bottles. Like other wholesale retailers like Costco, Thrive Market requires a membership to shop their catalogue of products. Thrive customer service provided a gift card in exchange for product! Most unexpectedly and for the 1st time ever portions of my order arrived damaged. 2018 Review of Thrive Market – Online Wholesale Organic Grocery Store. Thrive Market is Terrific I had questions about my account and was treated kindly, professionally, and respectfully. Extremely friendly and helpful staff that goes above and beyond to help you. Since 2015, Thrive Market members have donated more than $1.5 million at checkout, which funds the shopping budgets of their Thrive Gives members and sends Thrive Market staples to families in crisis. Can’t wait to try some new items I ordered. At the moment Thrive does not ship to Canada but may in the future. For an easy way to see what's in stock, click here. Already posted in the video on YouTube channel about thrive market and products label comparisons. One of its newest competitors on the scene is 5-year old Thrive Market who started in 2014 with a mission to address the geographical and monetary challenges that bar communities from healthy food. When it came time for our membership renewal, we decided to cancel. 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